As part of the Banking Center of Excellence, the Banking Communications Digital Product team is responsible for delivering scalable, compliant, and customer-centric communications across American Express Banking products. This role operates at the center of product, technology, and operations, ensuring that customer servicing communications are effectively designed, built, tested, and delivered across digital and servicing channels.
The Senior Analyst will play a critical role in translating business needs into executable work, orchestrating delivery across teams, and ensuring high-quality, timely execution of communications and digital product capabilities.
Responsabilités
- Own and manage the end-to-end delivery of customer communications across digital and servicing channels, from intake through release
- Translate business requirements into clear, actionable user stories and structured backlog items
- Drive refinement sessions, ensuring work is well-defined, prioritized, and ready for development
- Partner with Product Managers, Technology, and Operations to align on requirements, sequencing, and delivery timelines
- Maintain and manage Jira as the source of truth, ensuring accuracy, clarity, and transparency of work in progress
- Provide clear visibility into pipeline status (solution, build, test, release), highlighting risks, dependencies, and blockers
- Coordinate across multiple teams to ensure work is properly sequenced and delivered across sprint cycles
- Proactively identify and resolve delivery risks, gaps, and inefficiencies
- Support the design and evolution of scalable communication frameworks and reusable components
- Contribute to continuous improvement of processes, tools, and operating model to drive efficiency and quality
- Participate in agile ceremonies and help drive high-performance execution across the team
Qualifications
Minimum Qualifications
- Experience in digital product development, product operations, or delivery-focused roles
- Strong experience working in Agile environments, including backlog management and sprint execution
- Demonstrated ability to translate ambiguous requirements into structured, actionable work
- Proven ability to manage and prioritize multiple workstreams simultaneously
- Strong problem-solving skills with the ability to identify issues and drive resolution
- Excellent communication skills with the ability to coordinate and influence cross-functional teams
- High attention to detail and strong organizational skills
- Ability to operate in a fast-paced, complex environment with shifting priorities
- Proactive, ownership mindset with a bias toward action
Preferred Qualifications
- 2+ years of experience in digital banking, financial services, or regulated environments
- Experience working with customer communications platforms or messaging systems
- Familiarity with tools such as Jira, Confluence, Mural, and collaboration platforms
- Experience working across Product, Technology, and Operations teams
- Ability to balance speed and quality in a compliance-driven environment
- Bachelor’s degree or equivalent work experience
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities